Businesses grow as a result of superior customer service. As a result, they sometimes come to completely dominate their market, then the quality of their customer service deteriorates. Often markedly.
A congressional committee—I don’t know which one would be most appropriate—should give this audio tape a listen. I’d title it something like “What our post-free-market consumer experience will be like”.
Give it a listen, then forward it to your political reps. I know, naive of me to think Congress might do something.
The caller’s preternatural calm is mind boggling. My favorite line, “Are you punking us?”
Thanks to Ryan Block and Veronica Belmont for lifting the curtain, I’m sorry to say, on my internet provider.